Question and Survey Score Calculation
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Introduction
Surveys are an effective way of measuring the pulse of commercial environments, wherein your business aims to thrive. Irrespective of the industry you are in, collecting timely and accurate feedback can go a long way in identifying and implementing quality initiatives. Available on Salesforce AppExchange, SurveyVista, a 100% Native Salesforce Surveys, Forms, Quizzes, Assessments and Checklists app, helps you do that and a lot more.
This article explains how the score calculations are done for each question as well as the procedure of deriving the overall score and percentage at the end of a survey.
Score Calculation
To calculate the scores of a survey, we must first take into account the individual scores of all the questions and roll up the same to the survey level.
Users can choose to skip some questions from being allotted score values to them by checking the Do Not Score attribute of the respective question. If checked, this question will be excluded from the score calculation procedure.
Type: Checkbox
Default Value: Unchecked (Checked for Text, Date, and Slider Question Type)
Example: If the Do Not Score checkbox is ticked off, it will automatically exclude the question from the scoring procedure.
By default, a correct response to a question would result in a score of 100 being assigned to the survey participant. For such instances, users can customize the highest score value by altering the Correct Answer Score of that respective question. How we determine a correct answer for a question depends on the type of the question as well as the options of the same.
For each question, we track the raw score and the percentage score;
- The raw score is the actual score assigned to that question.
-
The percentage score, as the name implies, ranges between 0 to 100. To derive the same, the raw score of a particular question (i.e. the score value allotted after selecting an answer choice) has to be divided by the maximum possible raw score for that question. The following is the formula to calculate the percentage score of a survey question;
Percentage Score = [(Selected Choice Raw Score) / (Maximum Raw Score)] *100 -
If there is any choice with a negative score, then Percentage score of a
question is calculated as:
Percentage Score = (Selected Choice Raw Score - Minimum Raw Score)
_______________________________________________________
(Maximum Raw Score - Minimum Raw Score)* 100
Scoring Questions
The following section explains the mechanism involved in scoring questions, and also how the (raw) score and the (percentage) score are calculated for each question.
Question Types: 'Short Response (previously known as Text-short Question)', 'Long Response (previously known as Text-long Question)', 'Rich Text Response (previously known as Text-rich Question)', 'URL (previously known as Text-URL Question)', 'Email (previously known as Text-Email Question)'
The correct response for these types of questions is based on the configuration values of “Text Question - Correct Answer When” and “Answer Keyword”.
The possible values for “Text Question - Correct Answer When” are;
- Answered
- Answer Contains Answer Keyword
- Answer Does Not Contain Answer Keyword
Raw Score = Correct Answer Score
Percentage Score = 100 (If responded)
Example Screenshot:
Answered
Answer Contains Answer Keyword
Answer Does Not Contain Answer Keyword
Question Type: 'Yes/No (Polar)'
The correct response for this type of question is based on the “Yes-No Question - Correct Answer When” configuration value.
The possible values for “Yes-No Question - Correct Answer When” are;
-
True
- Raw Score = Correct Answer Score
Percentage Score = 100
-
False
- Raw Score = Correct Answer Score
Percentage Score = 100
Question Types: ‘Customer Satisfaction’, ‘Numeric Scale’, ‘Image Scale’, ‘Single Choice (previously known as Radio Question)’
The correct response for this type of question is based on the “Multiple Choice Scoring Option” configuration value. This means, when a single choice selection is made, it will consider the raw score as the choice score.
The possible values for “Multiple Choice Scoring Option” are;
- Use Correct Answer Score
-
If this configuration is selected, the response will be identified as correct only if all the other answer choices (also configured as “Correct”) have been selected.
- If the Selected Answer is the Correct Choice
- Raw Score = Correct Answer Score
- Percentage Score = 100
- If the Selected Answer is not the Correct Choice
- Raw Score = 0
- Percentage Score = 0
-
- Use Choice Scores
-
If this configuration is selected, the score associated with all the selected choices will be added to derive the final score of the question.
-
- Raw Score = Selected Choice Raw Score (single choice)
- Percentage Score = Selected Choice Raw Score * 100 / Max Score.
- Use Choice Scores with Negative scores.
-
If this configuration is selected, the score associated with all the selected choices will be added to derive the final score of the question.
- Raw Score = Selected Choice Raw Score
- Percentage Score = (Selected Choice Raw Score - Min Score) * 100 / (Max Score - Min Score).
-
Question Type: 'Net Promoter Scale’ aka NPS
This is a standard question type and its scoring is based on the selected choices between 0 to 10. In this case,the raw score is the same as the choice value.
Based on the raw score, the participants’ responses determine whether they are detractors (0 to 6), passives (7 & 8) or promoters (9 & 10).
Example
- If the user has selected 9 as a choice
- Raw Score = 9
- Percentage Score = 90 (9/10 * 100)
Out of the box, we do the customary scoring to help your brand identify detractors, passives and promoters from among your customers. The scores are allotted as per the answer choices selected by the participants.
Question Type: 'Multiple Choice’
The correct response for this type of question depends on the “Multiple Choice Scoring Option” configuration value. For a multiple choice selection, it will consider the sum of raw scores, consisting of each selected choice.
The possible values for “Multiple Choice Scoring Option” are;
-
Use Correct Answer Score
-
If this configuration is selected, the response will be identified as correct only if all the choices (also configured as “Correct”) have been selected.
-
-
If the Selected Answer is the Correct Choice
- Raw Score = Correct Answer Score
- Percentage Score = 100
-
If the Selected Answer is not the Correct Choice
- Raw Score = 0
- Percentage Score = 0
-
Use Choice Scores
-
When this configuration is selected, the scores associated with all the selected choices are added up to get the final score of the question.
- Raw Score = Selected choice Raw Score (single choice)
- Raw Score = Sum of Selected choice Raw Score (for multi choices)
-
Percentage Score = Selected choice Raw Score * 100 / Max Score
Note: Max Score = Sum of raw score of all the choices.
-
-
Use Choice Scores with Negative Score.
-
When this configuration is selected, the scores associated with all the selected choices are added up to get the final score of the question.
- Raw Score = Sum of all selected choices Raw Score
- Percentage Score = (Sum of Selected choices Raw Score - Sum of Negative Score) * 100 / (Sum of Positive Scores - Sum of Negative Scores).
-
Note: Sum of Positive Scores = Sum of Raw Score of all the Choices having score greater than zero (Maximum Possible Score) and Sum of Negative Score = Sum of Raw Score of all the Choices having score less than zero (Minimum Possible Score).
Example Use Case:
For Correct Answer Option
- Set up a survey with the Allow Scoring Option
-
Add a Multiple Choice question and choose the criterion for the Multiple Choice - Scoring option as Use Correct Answer Score and set the Correct Answer Score to 100
Configure the correct choice as shown below
- Click on the Save button and assign the survey
Respond to the question as per the following screenshot
The result page would appear in the following manner;
For Choice Score Option
- Set up a Survey with the Allow Scoring Option
-
Add a Multiple Choice question and set the Multiple Choice - Scoring option as Use Choice Score.
-
Configure the answer choice(s) with their respective scores as shown below;
- Save the changes and assign the survey
Respond to the question as shown below
This is how the result would be shown;
For Choice Score Option with Negative Score
- Setup Survey with Allow Scoring Option
- Add the ‘Multiple Choice’ question and choose ‘Multiple Choice - Scoring option’ as ‘Use Choice Score’.
Update Choice Score as below.
- Click Save and assign the survey.
Respond Question as per below screen.
Result would be shown as follows.
-
Confirm Percentage score with Negative Scores.
-
[(Selected Choice Score - Sum of Negative Score) / (Sum of Positive
Score - Sum of Negative Score)] * 100
- [((2+3+(-2)) -((-1)+(-2))) / ((1+2+3)- ((-1)+(-2)))] * 100
- [(3 - (-3)) / ((6) -(-3))] * 100
- (6 / 9) * 100
- 66.67%
-
[(Selected Choice Score - Sum of Negative Score) / (Sum of Positive
Score - Sum of Negative Score)] * 100
Question Type: 'Date', 'Date Time'
The correct response for this type of question is based on the “Date Correct Answer When” configuration value.
The values for “Correct Answer When Date” are;
-
Answered
- Raw Score = Correct Answer Score
Percentage Score = 100
-
Unanswered/Not Responded
- Raw Score = 0
- Percentage Score = 0
Question Types: 'Number', 'Percentage'
For this type of questions, the correct response is based on the configuration values of “Number Question - Correct Answer When” and “Answer Keyword”.
The possible values for “Number Question - Correct Answer When” are;
Answered
Answer Equals To
- Other values are Answer Not Equals To, Answer Less Than etc.
-
If answered/responded
- Raw Score = Correct Answer Score
- Percentage Score = 100
-
If unanswered/not responded
- Raw Score = 0
- Percentage Score = 0
Question Type: 'Rating'
The score for this question is based on the “Rating Range” and the user response. A ratio of the user response and rating range is calculated. This ratio is then applied to the maximum possible score and, later the result is assigned as the score for the question.
Example: Rating Range = 3 ; and the Selected response = 2 Stars
- Raw Score = 2
- Percentage Score = [(Raw Score / Rating Range) * 100] = 66.67
Example Use Case
- Set up a survey with the Allow Scoring Option
Add a ‘Rating ’ question and set the ‘Rating Question - Rating Range’ as ‘3 ’
- Save the changes and assign the survey
Respond to the question as per the selection below
This is how the results would appear
Question Type: 'Ranking'
The correct response for this type of question is based on the “Ranking Correct Answer When” configuration value.The possible values for “Ranking Correct Answer When” are;
-
Correct Order
- If this configuration is selected, the response is identified as correct if the responded ranking coincides with the expected ranking
- Raw Score = Correct Answer Score
- Percentage Score = 100
-
Incorrect Order
- If this configuration is selected, the response is identified as correct if the responded ranking does not match the expected ranking.
- Raw Score = Correct Answer Score
- Percentage Score = 100
Example Use Case Correct Order
- Create the Survey with the Allow Scoring Option
-
Add ‘Ranking ’ question and set the ‘Correct Order’criterion as ‘Ranking Question - Correct Answer when ’
Set up the correct order in the Details section as given below;
-
Click on the Save button and assign the survey
-
Respond to the question as per the screenshot below (Correct Order)
The results would appear as follows
-
Respond to the question as per the below selection (Incorrect Order);
The results would appear in the incorrect order;
-
Example Use Case Incorrect Order
- Set up the survey with the Allow Scoring Option
-
Add the ‘Ranking ’ question and choose ‘Incorrect Order’ as the ‘Ranking Question - Correct Answer when ’
Set up the correct rank order in the details section as given below;
-
Save the changes and assign the survey
Respond to the question as given below (Incorrect Order)
The results would shown as below for the correct order
Respond to the question as per the image below(Correct Order)
The Results would appear as below for the correct order
Question Type: 'Rating - Grid'
-
The score for each question in the grid is based on the “Rating Range” and the user response. A ratio of
the user response and the rating range is calculated. This ratio is then applied to the maximum possible
score and the result is assigned as the score for each grid question.
- Example: Rating Range = 3 ; and the Selected response = 2 Stars
- Raw Score = 2
- Percentage Score = [(Raw Score / Rating Range) * 100] = 66.67
-
The overall calculation of the grid question is done by the addition of
each score(raw). On the other hand, the score(percentage) is derived by
calculating the average value of the percentage in each grid question.
-
Example:
Question 1: Rating Range = 3 ; and the Selected answer = 2 Stars
- Raw score: [(User Response/ Rating Range) * 100] = 66.67
- Percentage Score: [(User Response / Rating Range) *100] = 66.67
Question 2: Rating Range = 3 ; and the Selected response = 3 Stars
- Raw Score: [(User Response / Rating Range) * 100] = 100
- Percentage Score: [(User Response / Rating Range) * 100] = 100
Question 3: Rating Range = 3 ; and the Selected response = 1 Star
- Raw Score: [(User Response/ Rating Range) * 100] = 33.33
- Percentage Score: [(User Response / Rating Range) * 100] = 33.33
-
- Overall Values:
- Raw Score = (Raw Score Q1 + Raw Score Q2 + Raw Score Q3)
- Percentage Score = [(Percentage Score 1 + Percentage Score 2 + Percentage Score 3) / Number of questions]
Example Use Case:
- Setup Survey with Allow Scoring Option
-
Add a ‘Rating’ question and set the ‘Rating Question - Rating Range’ as ‘3’
- Save your changes and assign the survey
-
Answer the question as per the selection below
-
The result would appear as shown below
Note: For a Grid question, the percentage score of the Main Question is calculated based on the average of
Percentage Score of sub questions. In above example: [(66.67+66.67+100)/3=77.78%]
For a Grid question, the raw score of the Main Question is calculated based on raw score summation of sub questions.
In above example: [(66.67+66.67+100=233.33)]
Question Type: 'Multiple choice - Grid'
Multiple Choice Display Option - Checkbox
The correct response for this type of question is based on the “Multiple Choice Scoring Option” configuration value. For the multiple choice selection, the calculation will take into account the sum of raw scores of each selected choice.
The possible values for “Multiple Choice Scoring Option” are
-
Use Correct Answer Score
- If this configuration is selected, the response will be identified as correct only if all the choices that are configured as “Correct” have been selected.
-
If the Selected Answer is the Correct Choice
- Raw Score = Correct Answer Score
- Percentage Score = 100
-
If the Selected Answer is not the Correct Choice
- Raw Score = 0
- Percentage Score = 0
-
Use Choice Scores
-
Sub Questions:
-
If the configuration is selected, the score associated with all
the selected choices will be added to come up with the score of
the question.
Raw Score = Sum of all selected choices Raw Score Percentage Score = (Sum of all selected choices Raw Score * 100) / Max score
-
If the configuration is selected, the score associated with all
the selected choices will be added to come up with the score of
the question.
-
Main Questions:
-
If the configuration is selected, the score associated with all
the selected choices will be added to come up with the score of
the question.
Raw Score = Sum of all sub questions Raw Score Percentage Score = (Sum of all sub questions percentage score) / sub questions count
-
If the configuration is selected, the score associated with all
the selected choices will be added to come up with the score of
the question.
-
Use Choice Scores with Negative Score.
-
If the configuration is selected, the score associated with all
the selected choices is added to come up with the score of the
question.
Raw Score = Sum of all Selected choices Raw Score Percentage Score = [(Selected choice Raw Score - Sum of Negative Scores) * 100 / (Sum of Positive Scores - Sum of Negative Scores) ] / Number of Sub Questions
-
If the configuration is selected, the score associated with all
the selected choices is added to come up with the score of the
question.
-
Sub Questions:
Example Use Case:
For Correct Answer Option
- Set up a survey with the Allow Scoring Option
-
Add a ‘Multiple Choice’ question and configure the ‘Multiple Choice - Scoring option’ as ‘Use Correct Answer Score’ and set the ‘Correct Answer Score’ parameter to 100
-
Configure the correct choice/answers at the Sub Questions level as shown below
- Click on the Save button and assign the survey
-
Answer the Question in the same way as shown below
-
This is how the result would appear
- Product - Satisfied, Neutral(Correct)(100) ; Professional Services - Satisfied, Not Satisfied(Incorrect)(0); Customer Support -Neutral, Not Satisfied(Correct)(100)
For Choice Score Option
- Set up your survey with the Allow Scoring Option
-
Add the ‘Multiple Choice ’ question and set the ‘Multiple Choice - Scoring option’ to ‘Use Choice Score ’
-
Configure the answer choice(s) with their respective scores as shown below
- Save your changes and and assign the survey for testing
-
Respond to the question as shown in the following screenshot
-
Results would appear as shown below
-
Sub-Question Calculations
-
Raw Score = Sum of all selected choices Raw Score
- Product: Satisfied, Neutral, Not Satisfied → (2 + 1 + 0 = 3)
- Professional Services: Neutral, Not Satisfied → (1 + 0 = 1)
- Customer Support: Satisfied, Not Satisfied → (2 + 0 = 2)
-
Percentage Score = Sum of all selected choices Raw Score * 100Max
score
Note: The maximum score a respondent can achieve for each sub-question is 3.
- Product: Satisfied, Neutral, Not Satisfied →(3×100)/3=100%
- Professional Services: Neutral, Not Satisfied →(1×100)/3=33.33%
- Customer Support: Satisfied, Not Satisfied →(2×100)/3=66.67%
-
Raw Score = Sum of all selected choices Raw Score
-
Main-Question Calculations
-
Raw Score = Sum of all selected choices Raw Score
- Product+Professional Services+Customer Support(3+1+2=6)
-
Percentage Score = Sum of all sub questions percentage scoresub
questions count
- (100+33.33+66.67)/3 = 66.67
-
Raw Score = Sum of all selected choices Raw Score
For Choice Score Option with Negative Score
- Setup Survey with Allow Scoring Option
- Add the ‘Grid-Multiple Choice’ question and choose ‘Multiple Choice - Scoring option’ as' Use Choice Score’.
-
Note: for this example, we have configured sub questions & choices as below.
-
Update Choice Score as below.
- Click Save and assign the survey.
-
Respond Question as per below screen.
- The Result would be shown as follows.
-
Sub-Question Calculations
-
Raw Score = Selected Choice Raw Score
- Fruits - Have It,Not much → -2+(-1) = -3
- Dry Fruits - Have it, Like it → -2+1 = -1
- Dairy Products - Not much, Average, Like it → -1+0+1 = 0
- Veg - Average, Like it → 0+1 = 1
- Non Veg - Love it → 2
-
Percentage Score = (Selected choice Raw Score - Sum of Negative
Scores) * 100) / (Sum of Positive Scores - Sum of Negative Scores)
- Sum of negative scores = -3 and Sum of positive scores = 3
- Fruits - Have It,Not much → [(-3)-(3) ] * 100/(3-(-3)) = 0/6 → 0 %
- Dry Fruits - Have it, Like it → [(-1)-(-3) ] * 100/(3-(-3)) = 200/6 → 0 %
- Dairy Products - Not much, Average, Like it → [(0)-(-3) ] * 100/(3-(-3)) = 300/6 → 50 %
- Veg - Average, Like it → [(1)-(-3) ] * 100/(3-(-3)) = 400/6 → 66.67 %
- Non Veg - Love it → [(2)-(-3) ] * 100/(3-(-3)) = 500/6 → 83.33 %
-
Raw Score = Selected Choice Raw Score
-
Main Question Calculations
-
Raw Score =Sum of all sub questions Raw Score
- -3+(-1)+0+1+2=-1
-
Percentage Score = Sum of all sub questions percentage scoresub
questions count
- (0+33.33+50+66.67+83.33) / 5 → 233.33 / 5 → 46.67
-
Raw Score =Sum of all sub questions Raw Score
Multiple Choice Display Option - Radio
The correct response for this type of question is based on the “Multiple Choice Scoring Option” configuration value. This means, when a single choice selection is made, it will consider the raw score as the choice score.
The possible values for “Multiple Choice Scoring Option” are;
-
Use Correct Answer Score
- If this configuration is selected, the response will be identified as correct only if all the other answer choices (also configured as “Correct”) have been selected.
-
If the Selected Answer is the Correct Choice
- Raw Score = Correct Answer Score
- Percentage Score = 100
-
If the Selected Answer is not the Correct Choice
- Raw Score = 0
- Percentage Score = 0
-
Use Choice Scores
-
Sub Question
Raw Score = Selected Choice Raw Score (single choice)
Percentage Score = Selected Choice Raw Score * 100Max score
-
Main Question:
-
If the configuration is selected, the score associated with all
the selected choices will be added to come up with the score of
the question.
Raw Score = Sum of all sub questions Raw Score
Percentage Score = Sum of all sub questions percentage scoresub questions count
-
If the configuration is selected, the score associated with all
the selected choices will be added to come up with the score of
the question.
-
Sub Question
-
Use Choice Scores with Negative scores.
-
If this configuration is selected, the score associated with all the
selected choices will be added to derive the final score of the
question.
Raw Score = Selected Choice Raw Score
Percentage Score = (Selected Choice Raw Score - Min Score) * 100)(Max Score - Min Score)
-
If this configuration is selected, the score associated with all the
selected choices will be added to derive the final score of the
question.
Example Use Case:
For Correct Answer Option
- Set up a survey with the Allow Scoring Option
-
Add a ‘Grid Multiple Choice ’ question and configure
the ‘Multiple Choice - Scoring option’ as ‘Use Correct Answer Score’ and set the ‘Correct Answer Score’ parameter
to 100
-
Configure the correct choice/answers at the Sub Questions level as shown
below
- Click on the Save button and assign the survey
-
Answer the Question in the same way as shown below
-
This is how the result would appear;
Note: When you are using Grid multiple choice question with display option as radio and scoring option as use correct answer score then keep correct answer as only one choice
For Choice Score Option
- Set up your survey with the Allow Scoring Option
-
Add the ‘Multiple Choice ’ question and set the
‘Multiple Choice - Scoring option’
to ‘Use Choice Score ’
-
Configure the answer choice(s) with their respective scores as shown
below
- Save your changes and and assign the survey for testing
-
Respond to the question as shown in the following screenshot
-
Answer the Question in the same way as shown below
- This is how the result would appear;
-
Sub-Question Calculations
-
Raw Score =Selected Choice Raw Score (single choice)
- Product: Satisfied → 2
- Professional Services: Neutral → 1
- Customer Support: Satisfied → 2
- Percentage Score = Sum of all selected choices Raw Score * 100Max score
Note:The maximum score a respondent can achieve for each sub-question is 2, as they can select only one choice.
-
- Product: Satisfied, Neutral, Not Satisfied →(2×100)/2=100%
- Professional Services: Neutral, Not Satisfied →(1×100)/2=50%
- Customer Support: Satisfied, Not Satisfied →(2×100)/2=100%
-
Raw Score =Selected Choice Raw Score (single choice)
-
Main-Question Calculations
-
Raw Score = Sum of all sub questions Raw Score
- Product+Professional Services+Customer Support(2+1+2=5)
-
Percentage Score = Sum of all sub questions percentage scoresub
questions count
- 100+50+1003 = 83.33
-
Raw Score = Sum of all sub questions Raw Score
For Choice Score Option with Negative Score
- Setup Survey with Allow Scoring Option
- Add the ‘Grid-Multiple Choice’ question and choose ‘Multiple Choice - Scoring option’ as' Use Choice Score’.
-
Note: for this example, we have configured sub questions & choices as below.
-
Update Choice Score as below.
- Click Save and assign the survey.
-
Respond Question as per below screen.
- The Result would be shown as follows.
-
Sub-Question Calculations
-
Raw Score =Selected Choice Raw Score
- Fruits - Not much → -1
- Dry Fruits - Have it → -2
- Dairy Products - Not much→ -1
- Veg - Like it → 1
- Non Veg - Love it → 2
-
Percentage Score = (Selected Choice Raw Score - Min Score) * 100)(Max
Score - Min Score)
- Min Score = -2 and max core = 2
- Fruits - Not much → [(-1)-(-2) ] * 100/(2-(-2))=100/4 → 25 %
- Dry Fruits - Have it → [(-2)-(-2) ] * 100/(2-(-2))=0/4 → 0 %
- Dairy Products - Not much→ [(-1)-(-2) ] * 100/(2-(-2))=100/4 → 25 %
- Veg - Like it → [(1)-(-2) ] * 100/(2-(-2))=300/4 → 75 %
- Non Veg - Love it → [(2)-(-2) ] * 100/(2-(-2))=400/4 → 100 %
-
Raw Score =Selected Choice Raw Score
-
Main Question Calculations
-
Raw Score = Sum of all sub questions Raw Score
- -1+(-2)+(-1)+1+2=-1
-
Percentage Score = Sum of all sub questions percentage scoresub
questions count
- (25+0+25+75+100) / 5 → 225 / 5 → 45
-
Raw Score = Sum of all sub questions Raw Score
Question Type: 'Yes/No - Grid'
- The correct response for this type of question is based on the “Correct Answer When” configuration value.
- The possible values for “Yes-No Questions Correct Answer When” are;
-
True
- Raw Score = Correct Answer Score
- Percentage Score = 100
-
False
- Raw Score = Correct Answer Score
- Percentage Score = 100
- The overall calculation of the grid question is done by the addition of each score(raw). At the same time, the score(percentage) is calculated by taking the average value of percentage in each grid question.
- Example:
- Question 1: Selected Answer = True
- Score Raw = 100
- Percentage Score = 100
- Question 2: Selected Answer = False
- Score Raw = 0
- Percentage Score = 0
- Question 1: Selected Answer = True
- Overall Values:
- Score (Raw) = (Score Raw Q1 + Score Raw Q2)
- Percentage Score = [(Percentage Score 1 + Percentage Score 2) / Number of questions]
Example Use Case
For Correct Answer When True:
- Set up the survey with the Allow Scoring Option
-
Add a ‘Grid Yes-No ’ question and set ‘True ’ as the value of the ‘Yes-No Question - Correct Answer when ’ configuration
- Click on the Save button and assign the survey
Respond to the question as per the selection given below;
The results would appear as shown below
Question Type: 'Slider'
The scoring of such questions are based on the ‘Min Scale’ and ‘Max Scale’ configuration in the design options.
- The Raw Score is the same as the selected choice score
- Percentage Score = (Selected choice Raw Score - Min Scale) * 100 / (Max Scale - Min Scale)
Example 1:
Min Scale = 0
Max Scale = 100
If the user has selected 80;
Raw Score = 80
Percentage Score = 80
Example 2:
Min Scale = 20
Max Scale = 100
If the user has selected 40;
Raw Score = 40
Percentage Score = 25
Example 3:
Min Scale = -100
Max Scale = 100
User has selected 50
Raw Score = 50
Percentage Score = 75
Example Use Case
- Set up the Survey with the Allow Scoring Option
-
Add a ‘Slider’ question and enter the values in the ‘Min Scale and Max Scale’ sections respectively
- Save the changes and assign the survey
-
Respond to the question in the same manner as given in the image below
This is how the results would appear
Question Type: 'Consent'
The correct response for this type of question is based on the “Consent Question - Correct Answer When” configuration value.
The possible values for “Consent Question - Correct Answer When” are;
-
True
- Raw Score = Correct Answer Score
- Percentage Score = 100
-
False
- Raw Score = Correct Answer Score
Percentage Score = 100
Non-Scoring Questions
The following question types are not allowed to be considered for allotting score values -
- 'Thank You (previously known as Text-Thanks Question)'
- 'Document Upload'
- 'Salesforce Data - Response Field (previously known as SF - Integration)'
- 'Signature Question'
- 'Video'
- Salesforce Data - Single Choice (previously known as Radio - Using Salesforce Data)'
- 'Salesforce Data - Multiple Choice (previously known as Multiple - Using Salesforce Data)'
- 'Salesforce Data - Record Hierarchy (previously known as Salesforce Record Hierarchy)'
Survey Scoring
In the Survey builder, we have a Score Levels tab that allows the user to configure the scoring options at the survey level.
There are two options to select the scoring method by which the users would want to calculate the scores at the survey level. This is displayed with the Score Range to decide the Scoring label and color, both of which will help determine the weightage of the responses.
Scoring Method
-
Raw (Default)
It calculates the survey score by calculating the sum of the raw score of all the question responses (i.e., Questions which are answered, and excludes those which are not answered and not scored) and it will display the Total Raw Score at the survey level.
-
Percentage
It calculates the survey score by calculating the average of the Percentage of all the question responses (i.e., Questions which are answered, and excludes those which are not answered and not scored) and it will display the score in the form of a Percentage.
-
Range
The users can determine the range, labels and color to organize the weightage of the responses stored.